Knowledge Base Sections

Warranty

Click here to jump to North America Warranty Info
Click here to jump to Australia and New Zealand Warranty Info

 

NORTH AMERICA WARRANTY

ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY

WHAT IS COVERED: Radio Systems Corporation d/b/a Guardian (hereinafter referred to as “Guardian”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its Guardian product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Guardian Customer Service, Guardian covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at Guardian’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Guardian product or transfers the property on which the Guardian product is installed. In the event of defect, these are your exclusive remedies.

 

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED: This non-transferrable limited warranty does not provide protection
against, and Guardian will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with Guardian’s instructions, use of non-Guardian accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than Guardian Customer Service, accident, alteration, defects in or failure of the surface the Guardian product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the Guardian product.

Under no circumstances will Guardian be liable for any non-Guardian labor charges or any
expenses whatsoever in connection with the removal, repair or installation of either the original or
replacement component(s) relative to in-ground fence installation, kennel installation, pet door
installation and other permanent, semi-permanent, or fixture type installations on the retail
consumer purchaser’s property.

REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please go to
www.guardianpet.net to register your purchase. A sales receipt shall be required to obtain warranty
coverage. Please keep this information in a safe place.

MAKING A WARRANTY CLAIM: To obtain warranty service, call the Guardian Customer
Care Center at 1-800-732-2677 for assistance.

Pursuant to this non-transferrable limited warranty, Guardian will replace the part with a new or
refurbished part. This non-transferrable limited warranty will then apply to either the new or
refurbished part for the remainder of the original non-transferrable limited warranty period.

DISCLAIMERS: Replacement as provided under this non-transferrable limited warranty is the
exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the
refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. Guardian
expressly disclaims and excludes all other warranties, express or implied, including without
limitation, the warranties of merchantability and fitness for a particular purpose. Guardian also
disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or
any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. Guardian does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, Guardian will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by Guardian to perform covered repair work due to circumstances beyond Guardian’s control.

GOVERNING LAW: This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their
conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee.

These warranties give you specific legal rights, and you may also have other rights that vary from
state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

AUSTRALIA AND NEW ZEALAND WARRANTY
 
In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
 
One Year Non-Transferrable Limited Warranty:
 
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems’ sole discretion.
 
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase Products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues.
 
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms.
 
Claims Procedure:
 
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:
 
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
 
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product.
 
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).  
FAQ Solutions to some of the most common issues Set Up & Training Set up your new system and begin training Troubleshooting Common troubleshooting issues simplified