Questions & Answers:
What is static stimulation?
It is a mild pulse, similar to the sensation you feel when you walk across carpet and touch a doorknob. It doesn't hurt but it is startling, and is a proven safe and effective behavior deterrent for pets.
My dog is wearing the collar. He hears the beep doesn't appear to feel the static stimulation. What should I do?
Check the fit of the collar on your pet. The collar may be too loose for your pet to feel the static stimulation. Adjust the collar so that it fits snugly; you should be able to fit a finger between the contact points and his skin. The contact points must touch the dog's skin.
The collar does not seem to be getting 75 yards in range.
Many factors can affect range, including the terrain, the presence of buildings or cars, power lines, and more. Be sure you have fresh batteries in both the collar and the remote. .
The light on my remote does not illuminate when I press a button.
Check the battery. Be sure the negative pole of the battery (-) is on the right side of the compartment. Check that both poles of the 9v battery make solid contact with the power clips. If the light will still not illuminate, Customer Care Center at 1-866-381-2785.
Occasionally, the button on my remote sticks.
Please phone our Customer Care center at 1-866-381-2785.
For the comfort and safety of your pet, check the fit of your pet's collar, the receiver collar batteries, and tightness of the contact points frequently. The Guide for this product describes proper collar maintenance. Just as humans can develop bed sores from remaining in one spot for too long, your pet can have a similar experience from prolonged wearing of a receiver collar. Do not allow your pet to wear the collar for more than 12 consecutive hours in a 24-hour period; this is for your pet's comfort. If any skin irritation is observed, discontinue the use of the collar for a few days. If the condition persists beyond 48 hours, see your veterinarian.